We were with another insurance agency for 28 years. During that time we never had a claim but our rates kept going up. The last time they doubled & when I called to ask why they said they were sorry we had fallen through the cracks and they would “fix” the rate. They dropped it $1000 but raised our deductible $1000. I call several companies and Eaton was the only one that would talk with me and give me a rough estimate without my social security number. Before I decided to change to Eaton they went over my old policy and showed me step by step what they could do. I am very happy I gave a chance with Eaton.